FAQs – My Easipay @ Bank and My Easipay @ ATM

1.       Q: What is My Easipay?

A: Book on Hold is a new payment service Air Nigeria is offering (in partnership with Interswitch) that enables passengers to make bookings on the Air Nigeria website (www.myairnigeria.com) and pay at any Interswitch partner Bank branch (find list of partner banks below) or at any Quickteller ATM ANYWHERE in Nigeria.

 

2. Q: How do I use My Easipay?
 A: To use My Easipay,you first need to place a booking on hold by making a reservation on www.myairnigeria.com and then selecting the ‘pay later’ button on the Payment options page. After doing this, you would be provided with your six digit alphanumeric PNR as well as a sixteen digit ATM Reference code. You can pay with your PNR at any of the designated banks or with your ATM Reference code at any Quickteller ATMs within 24 hours.

3.    Q: Is there a charge for using My Easipay?

A: There is no additional charge for using My Easipay @ Bank; however, there is a N100 convenience charge for each My Easipay @ ATM service. Other normal ATM charges may apply.

4..       Q: I get the PNR and the ATM Reference code, what do I do next?

A: You can either pay at any ISW-partner bank or QuickTeller-enabled ATM.

My Easipay @ Bank:

·         Mention to the bank officer that you would like to pay for your Air Nigeria ticket.

·         Fill out the bank deposit slip and indicate the ticket fare in the space provided for the deposit amount as well as your PNR on the top of the deposit slip.

·         The bank officer would insert the details of the account number for the transaction, immediately process the transaction and provide you with an acknowledgement printout. Please do not leave the bank without collecting the printout as that is the proof that the amount has been posted.

·         You will also receive a payment confirmation e-mail from Air Nigeria confirming receipt of payment and ticket issuance.

 

My Easipay @ ATM:

Insert your Interswitch Verve Card, enter your secret PIN, then Select payment> pay bills> your account type> select airline (other)> insert Air Nigeria’s biller code 213163> insert your sixteen digit ATM Reference code> confirm the required amount for the ticket fare> insert your phone number> complete the transaction and collect the printout as a receipt. You will also receive an SMS confirmation from your bank of the amount deducted as well as an e-mail confirming receipt of payment from Air Nigeria.

Illustration of the flow of the payment process is captured in the diagram below

 

5.       Q: How long do I have to pay before my ticket reservation is cancelled with this service?

A: The system holds your reservation for 22 hours or up to 2 hours before the flight departure. After this time, the booking reference would expire and you would have to make a fresh booking.

6.       Q: Where can I make payments?

A: You can make payments at any branch of the designated Interswitch partner banks (see list below). ATM payments can also be made at any Quickteller enabled ATM.

7.       Q: What do I need to take to the bank branch/ATM machine when making the payment?

A: My Easipay  @ any Bank: You will need your booking reference as well as the amount for your ticket fare These which would be advised when you receive your booking reference from the website. The booking reference or PNR is a six digit alphanumeric code which you can get upon selecting the ‘pay later’ option after making a booking on the website.

My Easipay  @ ATM: You will need your sixteen-digit ATM Reference code, and enough money on your Verve card to pay for your ticket fare. The ATM Reference code is a sixteen-digit numeric code which you can get upon selecting the ‘pay later’ option on the Payment page after making a booking on the website.

8.       Q: What do I need to take to the airport?

A: You would need to present a form of Photo Identification as well as your booking reference to check-in. Better still, you can check in online for your flight at www.myairnigeria.com  to skip the queue.

9.      Q: What do I do if something goes wrong?

A: If you require some assistance with booking or product details, please contact Air Nigeria on 01-2711111 ; and/or Interswitch (for payment issues) on 01-9065000 or support@interswitchng.com.

See list of ISW partner banks:

Mainstreet Bank	Intercontinental Bank
Keystone Bank	Enterprise Bank
Ecobank	Stanbic IBTC
UBA	Sterling Bank
FCMB	Union Bank
Fidelity Bank	GTB Bank
First Bank	Unity Bank
Wema Bank	Zenith Bank